Technical Support Engineer

We are looking for someone who wants to work with dedicated people, with a modern product and with the world as their workplace. As one of the world’s leading companies for PKI Solutions, we’re booming with expanding business as well as growing personnel numbers. With expansion comes opportunity – are you up for the challenge?

PrimeKey is looking to recruit a highly qualified and motivated Technical Support Engineer for our global support team. You are passionate for helping customers and providing high quality service. You probably have at least a couple of years’ experience in IT, preferably as technical support engineer, administrator or developer. We live and breathe RSA, X.509, open source and hardware security modules. If you have experience or interest in this area it will be meriting. But more important for us is to find someone who is not “just” an employee but commits to our goals and shares our passion.

We offer an opportunity to work in a fun, friendly and open work environment, with an international, highly motivated and experienced team full of start-up minded colleaguesWork at your own pace in collaboration with agile teams with access to trainings, workshops and conferences. We’ll provide you with an office full of Raspberry Pis, Lego bricks and other toys. Your coffee is brewed in a proper coffee machine and you’ll have a nice stock of Club Mate, free Haribos and of course desktop hardware of your choice.

The Role

As a Technical Support Engineer you will have your main focus on technical support for our PKI Appliance platform. In addition to this you will be 

  • doing support for our main products EJBCA and SignServer
  • ensuring that incidents are resolved in a timely manner to meet defined service level targets
  • working closely with the development team to
    • provide the best solution for customer support issues
    • ensure continuous knowledge transfer between support and development
  • maintaining and improving internal support documentation as well as customer knowledge base
  • closely collaborating with support colleagues in Solna (Sweden) and San Mateo (U.S.)
  • participating in on call rota as required

Salary is based on candidate suitability, qualifications and experience.  This position is located in Aachen, Germany.

Background and personal qualities

To excel in this position you are fluent in written and spoken German and English, and you have experience in:

  • Linux administration
  • Administration of Java Enterprise Environments (JBoss based)
  • Virtualisation in a Linux environment

Other beneficial qualifications are:

  • Database and database replication knowledge (MariaDB / Galera)
  • Firewall and network administration
  • Administration of PKI infrastructures
  • Basic shell scripting skills

Highly valued personal qualifications and competencies are as follows:

  • Actively help resolve tickets where required by trying to reproduce support issues and understanding root causes
  • Can work without direction, analytical, result and solution driven
  • Have proficiency in appropriate business language (English) and ability to present ideas effectively
  • Ability to stay focused under pressure
  • Willing to travel as needed to meet colleagues and customers in other locations.

Application

To apply, please send your CV and cover letter to job@primekey.com.

We look forward to receiving your application!