PKI Support Engineer

The Role

As a PKI Support Engineer you are focused on technical support for our PKI products. In addition to this your responsibilities will be:

  • Ensuring that incidents are resolved in a timely manner to meet defined service level agreements.
  • Working closely with the development team to provide the best solution for customer support issues
  • Maintain continuous knowledge transfer between support and development
  • Maintaining and improving internal support documentation as well as customer knowledge base
  • Collaborating closely with support colleagues in Aachen (Germany) and San Mateo (U.S.)
  • Participating in on call rota as required

This position is located in Solna (Stockholm) Sweden.

Background and personal qualities

To excel in this position you are fluent in written and spoken English, and you have experience in:

  • Linux administration
  • Administration of Java Enterprise Environments (JBoss based)
  • Virtualisation in a Linux environment
  • Knowledge of PKI

Other beneficial qualifications are:

  • Database and database replication knowledge (MariaDB / Galera)
  • Firewall and network administration
  • Administration of PKI infrastructures
  • Basic shell scripting skills

Qualities we are looking for:

  • Actively help resolve tickets where required by trying to reproduce support issues and understanding root causes
  • Can work without direction, analytical, result and solution driven
  • Have proficiency in appropriate business language (English) and ability to present ideas effectively
  • Ability to stay focused under pressure
  • Willing to travel as needed to meet colleagues and customers in other locations.

Application

To apply, please send your CV and cover letter to job@primekey.com.

We look forward to receiving your application.