PKI Support Engineer

We are looking for someone who wants to work with dedicated people, with a modern product and with the world as their workplace. As one of the world’s leading companies for PKI Solutions, we’re booming with expanding business as well as growing personnel numbers. With expansion comes opportunity – are you up for the challenge?

The Role

PrimeKey is looking for a PKI Support Engineer to join our team of dedicated professionals who deliver phenomenal customer experience on a daily basis. Our aim is to excel in support and service, reflecting our company and products. We commit ourselves to provide our customers with the best service, to improve our products and fix errors so they can depend on our products and our company. Your daily tasks are to communicate with customers, identify the technical challenges they are experiencing and provide a solution (by yourself or with help from your colleagues). You are a good communicator, customer centric, humble and
respectful. You own your support issues from first contact to resolution, and are responsible for our customers’ experience on all of our support contact platforms. You will have a team of second and third line experts to help you, but you will always be in front of the customer.

Requirements and responsibilities include:

  • Ownership of your support issues
  • Contact with second or third line support as needed
  • Check all available resources to find a solution (Knowledge base, previous tickets)
  • Examine logs
  • Troubleshoot configuration and third party products as needed
  • Test configuration to reproduce issues
  • Create bug reports when needed
  • Communicate with our development teams
  • Create Knowledge base articles and improve existing ones
  • Contribute to a good and healthy atmosphere

The position is based in Stockholm and a valid working permit is a requirement.

Background and Personal Qualities

A degree in Computer Science or equivalent is meriting, but not required. It will also be advantageous if you have understanding and general knowledge of PKI, open source software, databases, application servers, networking, HSMs. Since we work mainly in a Linux environment it is advantage if you are comfortable with it, and if not that you are willing to learn. The learning curve for this position is very steep and demanding, we want you who can live up to the challenge and enjoy yourself while doing it.

Required skills

As a member of an international team, our main language is English and you must be fluent in both written and spoken English.

Highly valued personal qualifications and competencies are as follows:

  • Driven and action-oriented
  • Ability to work independently, proactively and responsibly
  • Ability to take initiative
  • Excellent problem-solving skills
  • Easily cooperates with others
  • Works well in a team environment
  • Able to communicate effectively with developers
  • Detail oriented with a proven ability to meet deadlines
  • Structured and service-oriented
  • Excellent oral and written communication skills
  • Curious about IT security and cryptography

Working at PrimeKey means excellent development opportunities, working with some of the best PKI specialists and developers in the world, joining a pleasant working environment, interacting with highly skilled and engaged coworkers and remuneration beyond just a monthly salary. PrimeKey’s headquarters is based in Solna, in a nice and modern office building close to public transportation such as bus and subway.

Application

To apply, please send your CV and cover letter to job@primekey.com. For further information, please contact Magnus Andrén, VP Engineering, mobile 0737450154. The final candidate may be asked to take part in an additional background check supported by an external provider. Please mark your application with “User Interface Developer”. We look forward to receiving your application!

About PrimeKey

PrimeKey is one of the world’s leading companies for PKI and digital signing solutions. With our EJBCA Enterprise, SignServer Enterprise and the PrimeKey SEE products, we deliver the capability to implement an enterprise grade PKI system ready to support solutions such as IoT, e-ID, e-Passports, authentication, digital signatures, code signing, digital identities, and validation; all solutions where digital certificates would be a main enabler. Choose to deploy your solution as flexible software, in a robust Appliance, in the Cloud, or in a hybrid deployment adapted to your business needs.

The PrimeKey products are used in all types of industries where IT security and integrity is a priority. Our products are Common Criteria and FIPS certified, we have numerous Webtrust/ETSI and eIDAS audited installations, and our internal processes are ISO 9001, 14001, and 27001 certified.

PrimeKey has offices in Stockholm, Sweden; San Mateo, USA; Melbourne, Australia; and Aachen in Germany. Together with our global network of technology and resell partners we are proud to count many of the industry leading companies and institutions within IT, Telecom, Banking, Industrial, Public CAs, and different branches of Government as our long-time customers.