IT Technical Support (on-site) Officer for our engineering lab in Aachen

PrimeKey Solutions AB is one of the world’s leading companies for PKI solutions. PrimeKey has developed successful solutions, such as EJBCA Enterprise, SignServer Enterprise and PrimeKey PKI Appliance. PrimeKey is a pioneer in open source security software that provides businesses and organizations around the world with the ability to implement security solutions such as e-ID, e-Passports, authentication, digital signatures, unified digital identities and validation. PrimeKey has its head office in Stockholm, offices in Aachen and San Mateo and partners in Kuala Lumpur and Washington D.C.

We are looking for someone who wants to work with dedicated people, with a modern product and with the world as their workplace. As one of the world’s leading companies for PKI Solutions, we’re booming with expanding business as well as growing personnel numbers. With expansion comes opportunity – are you up for the challenge?

The Role

PrimeKey is looking to recruit a highly qualified and motivated IT Technical Support Officer for our lab in Aachen. You have at least 4-5 years experience with implementation and maintenance of IT infrastructure, and with directly supporting experienced software developers in ensuring a stable and interruption-free work environment.

You will be part of the cross-site international IT team with a base in Solna, Sweden, and will be the local delegate for this team in your permanent work office in Aachen.

You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them. Your duties include:

  • monitor and maintain computer systems and networks
  • set-up and administration of LINUX based servers, devices and tools
  • cooperative and self-motivated with your internal customers – the PrimeKey employees – proactive with a series of actions to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • align the IT architecture and strategies with the other international PrimeKey locations, especially the headquarter in Solna / Sweden
  • support the global IT team with implementing cross-site activities locally in Aachen
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • support the roll-out of new applications
  • support on- and off-boarding of employees, set up new users’ accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • prioritize and manage many open cases at one time
  • test and evaluate new technologies.

Background and Personal Qualities

You have an education or M.Sc. or B.SC in Computer Science, Electrical Engineering or equivalent.

To be successful in this role, you most likely have:

  • Solid knowledge of computer networking and hardware in IT environments and server farms, mainly based on LINUX platforms
  • Possibly hands-on experience in some of the following products: Proxmox, Ceph, Icinga, Ansible, pfSense, UniFi, Synology…
  • Ideally some experience and knowledge in ISO-27001 (IT Security)
  • A good insight of how software and operating systems work
  • Personal and attitude qualifications:
  • the ability to think logically
  • a strong customer focus with positive and constructive attitude
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to cooperate well in an agile thinking team
  • problem solving skills
  • the ability to prioritize your workload
  • attention to detail
  • enthusiasm about working in a dynamic and expanding environment, with growing focus to product success and customer satisfaction
  • fluency in German and English


Why should you join the PrimeKey family?

Working at PrimeKey means: excellent development opportunities, working with some of the best PKI specialists and developers in the world, joining in a pleasant working environment, interacting with highly skilled and engaged coworkers and remuneration beyond just a monthly salary. Our PrimeKey  offices are based in Aachen near city center, in a nice and modern office building, close to public transportation and sufficient parking space.

PrimeKey offers:

  • A long term employment prospect in a stable and future proof technology area
  • An open-minded, agile and people-focussed management and company culture
  • Additional group insurances for employees
  • Participation in business bike program
  • Coffee, tea and soft drinks flat rate
  • Flexible working times and good work-life balance with home-office possibility
  • Possibility and encouragement for personal and professional growth, with potential opportunities for taking more responsibility as the company expands


To apply, please send your detailed CV, cover letter including salary expectations, and earliest possible entry date to

For further information, please contact Manfred Husz, Engineering Manager, mobile +49 170 4451836. We look forward to receiving your application!


For further information and applications, please contact:

Please note: We are interested in hearing directly from job seekers and are not working with recruitment agencies at this time.

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