Bouncy Castle Support Services
Do you need cryptography support for your applications? Leverage Bouncy Castle, one of the most widely used FIPS-certified open-source cryptographic APIs for Java and C#.
PrimeKey by Keyfactor offers expert support services to help you implement Bouncy Castle in your application. This support is provided directly by the Bouncy Castle developers. In our contracts, we provide SLAs for your requested turnaround time and we always respond as quickly and effectively as possible.
Choose your support service
Find a support solution that best reflects the way your organization uses the Bouncy Castle APIs. Choose between three support solutions: Entry, Development, and Enterprise.
- Entry-level support is best suited for a single development team that requires only one point of contact for support.
- Development support is ideal for development teams that need faster response times and additional hours of hands-on help.
- Enterprise support is for organizations with multiple teams and developers that need priority access and response.
Bouncy Castle support is delivered to you by Crypto Workshop, that is a part of Keyfactor. Read more in A bit of history.
Our support offering
Support service
Entry
Development
Enterprise
Language
Java or C#
Java or C#
Java or C#
Email support
1 customer contact
2 customer contacts
No limit from one domain
Response time
24 hours
12 hours, non-prioritized
12 hours, prioritized
Release notifications
1 customer contact
2 customer contacts
No limit from one domain
FIPS Support
1 customer contact
2 customer contacts
No limit from one domain
FIPS/LTS API early access
N/A
N/A
Yes
Formal release to resolve issue (General APIs)
Our discretion
Our discretion
Yes
Formal release to resolve issue (LTS release)
Our discretion
Our discretion
Yes
Formal release to resolve issue (FIPS APIs)
Our discretion
Our discretion
Will assist (subject to Lab and NIST fees and time)
Support hours per year (based on 30 minute increments)
Up to 20 hours
Up to 50 hours
Up to 100 hours
Note: Unused support hours expire and are donated back to the Bouncy Castle project on the anniversary of the contract. Private label rebrands require an additional fee.
More information
Click the links to learn more or to download Bouncy Castle.
Contact us
Fill in your contact information below and we will get in touch with you.